Welcome to Necturae. By accessing and using our online store, you agree to comply with and be bound by the following User Agreement and Privacy Policy. This Agreement is designed to inform you about the terms and conditions of your use of our website, shipping and payment details, our returns policy, and our commitments regarding the privacy of your personal information, data protection measures, and cookie usage. We urge you to read this Agreement carefully. If you do not agree to these terms, please do not use our services.
Effective Date: 2025-01-21. This Agreement is subject to periodic revision and modification. It is your responsibility to review the terms from time to time to ensure you are aware of any changes. Continued use of our services constitutes your acceptance of any modifications.
The use of our website is provided on an “as is” and “as available” basis. Our online store is dedicated to providing accurate product information, timely shipping services, and secure payment processing. However, we cannot guarantee that the website will be error-free, uninterrupted, or completely secure under all circumstances. By using this website, you agree not to hold Necturae or its representatives liable for any damages resulting from your use of our services.
All content, product descriptions, prices, and other information displayed on the site are provided for informational purposes only. Errors and omissions in pricing or descriptions may occur despite our best efforts to keep all information accurate and up-to-date. In the event of any discrepancy, Necturae reserves the right to correct errors, update pricing, or cancel orders if necessary.
By using this website, you confirm that you are of legal age to make purchases and that you are not violating any local laws by engaging in online commerce.
Our shipping process is designed to provide prompt and reliable delivery directly to your designated address. We partner with several trusted postal and courier services popular in the region, such as Emirates Post, Aramex, and other reliable carriers to ensure your order is delivered securely.
Minimum shipping fees are set competitively at 10.00, calculated in local currency. Shipping charges may vary based on the destination address, the weight and dimensions of selected items, and the chosen shipping method. All applicable charges will be clearly indicated at checkout before you complete your order.
Orders are processed within 48 hours of confirmation. The estimated delivery time varies between 3 to 7 business days. In case of any delay due to unforeseen circumstances or logistical issues, we commit to keeping you informed via the contact details provided during checkout.
Any delivery attempts that fail due to an incorrect or incomplete address provided by the customer may result in additional shipping charges and possible delays. Please ensure that your delivery information is accurate and up-to-date.
Payment for your orders is processed securely using leading payment gateways. We accept major credit and debit cards, as well as alternative payment methods provided by trusted intermediaries. All transactions are encrypted and processed in accordance with industry standards to ensure your payment information remains confidential.
The total amount due at checkout includes the cost of the products, applicable taxes, shipping fees, and any other additional charges. Payments are processed in the local currency, and applicable exchange rates may apply if you are paying with an international card.
In some instances, third-party payment facilitators may offer additional validation or verification steps as required by local regulations or their internal policies. By confirming your payment, you agree that any such additional processes are part of your transaction.
We strive to ensure our customers receive products in satisfactory condition. However, if you are not satisfied with your purchase, please refer to our return policy guidelines. You can initiate a return within 14 calendar days from the date of delivery, as allowed under applicable local consumer protection laws. Please note that this return period is the maximum window granted by law.
To process a return, contact our customer service team at [email protected] or 3-769-071-9 with your order details. Items must be returned in their original packaging, including all tags, accessories, and accompanying documents. Products that show signs of wear, damage, or have been used extensively may be subject to a reduced refund or may not be eligible for return at all.
Once your return request is approved, instructions for shipping the item back will be provided. Return shipping costs may be borne by you unless the return is due to a mistake on our part or a defective product. Refunds will be processed to the same payment method originally used for the purchase. Please allow 7 to 10 business days for the refund to be reflected in your account after receipt of the returned item.
In cases where products have been exchanged, any price difference, additional shipping fees, or other charges will be applied accordingly. Please retain all receipts and shipping documentation until your return process is successfully completed.
At Necturae, protecting your personal information is of utmost importance. This section explains how we collect, use, store, and safeguard your data in compliance with relevant data protection laws applicable in the region. We follow stringent protocols to ensure that your privacy is respected and your data is kept secure.
The information collected during the use of our website includes but is not limited to your name, address, contact details, email, shipping information, and payment details. We also collect non-personally identifiable data, such as usage statistics and cookies, to enhance and personalize your shopping experience.
All personal data is stored in secured servers with robust encryption protocols. We maintain your data only for as long as necessary to fulfill the purposes for which it was collected, or as long as required by law. You have the right to request a copy of the data we maintain about you, as well as request correction or deletion of your information. Any such request can be directed to our data protection officer via email at [email protected].
We ensure that your data will not be sold, leased, or disclosed to any third parties without your explicit consent unless required by law. Moreover, we undertake regular security audits and risk assessments to minimize the possibility of data breaches or unauthorized access. In the event of any data breach, affected users will be promptly informed in accordance with local regulations.
By using our website, you are consenting to the collection and use of your information as set forth in this policy. Should you have any concerns or queries regarding the use of your data, please contact our dedicated support team, and we will be happy to address your issues.
We adopt a comprehensive approach to data security. Personal information is stored securely under strict access controls and encryption mechanisms. Your data is maintained only for as long as is necessary to provide you with our services, address your concerns, or in compliance with our legal obligations.
In accordance with applicable data protection laws, you have the right to:
All data deletion or modification requests will be reviewed and processed within a reasonable timeframe as mandated by local consumer protection regulations. For data-related inquiries or deletion requests, please contact us using the following details: Address: 72 90 Street دبي الإمارات العربية المتحدة, Telephone: 3-769-071-9, Email: [email protected].
We continuously review and update our security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. Our security protocols follow modern industry standards and include regular software updates, network security measures, and employee training.
In the unlikely event of a security incident, we are committed to promptly initiating remedial actions, informing affected users, and cooperating with relevant authorities to mitigate any potential harm.
While we take extensive measures to protect your data and ensure a smooth shopping experience, you also have responsibilities. It is imperative that you provide accurate, complete, and current information when creating your account or placing orders. Any misinformation or fraudulent activity may result in the suspension or termination of your account.
You are responsible for maintaining the confidentiality of your login credentials. Should you suspect any unauthorized use of your account, notify us immediately through the available contact channels. Additionally, you agree not to engage in any conduct that may harm our website, infringe on our intellectual property rights, or disrupt the operation of our services.
Necturae strives to offer reliable and secure services; however, we cannot guarantee uninterrupted service or be held responsible for any direct, indirect, incidental, punitive, or consequential damages arising out of or related to your use of our website or purchases made through it. This includes any loss of data, revenue, or damage resulting from technical failures, unauthorized access, or other unforeseen circumstances.
In no event shall Necturae be liable for any damages exceeding the amount you have paid for the particular transaction in question, aside from incidents where statutory liability cannot be excluded.
Any disputes arising out of or in connection with these Terms or your use of our website shall be resolved amicably through negotiation. Should such resolution not be achievable, disputes will be submitted to arbitration in accordance with prevailing laws and regulations applicable in the region. The arbitration process will be conducted in the English language and held in a mutually agreed location.
These Terms shall be governed by and construed in accordance with the laws and regulations applicable in the region without reference to any conflict of law principles that might require the application of the laws of another jurisdiction.
By accessing Necturae, you acknowledge that you have read, understood, and agree to be bound by this User Agreement and Privacy Policy. We reserve the right to amend these terms at any time, and it is your responsibility to periodically review them. Your continued use of our services after any modifications signifies acceptance of these changes.
If you have any further questions or concerns regarding any aspect of these Terms, please contact our customer care team at [email protected]. We thank you for choosing Necturae and look forward to serving you.